Your privacy is important to us. This Privacy Statement describes the online information practices which we employ in relation to the information which you provide when using ‘www.naturelly.co.uk’ (the Website). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.

1.The information we collect

1.1 This policy (and any other document referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting (www.naturelly.co.uk) our website (Website) you are accepting and consenting to the practices described in this policy.

1.2 For the purpose of the Data Protection Act 1998 the data controller is Healthier Brands Limited of PO Box 890, Altrincham, WA15 5NN

1.3 We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information (Personal Information) when you register for online shopping on the Website, subscribe to our newsletter, contact us to obtain information relating to us or our services, communicate with us by phone, e-mail or otherwise, or complete a questionnaire.

1.4 When you interact with the Website, we receive and store certain types of Personal Information using cookies. We describe how we use cookies at section 7 below.

1.5 We receive Personal Information from third parties we use in providing services to you from time to time including, but not limited to, delivery and address information from our carriers and account and credit history information from the credit bureaux and sources we use to process payments.

2. How we normally use information about you

2.1 We will only use your Personal Information for the purpose(s) for which you provide it to us including, for example, to:

(a) respond to your enquiries;

(b) handle orders, deliver items and process payments;

(c) communicate with you about news, orders, products, services and promotional offers;

(d) update our records and maintain any on-line account you may have with us;

(e) prevent or detect fraud or abuses of our Website; and

(f) enable third parties to carry out technical, logistical or other functions on our behalf.

2.2 We will not rent or sell your Personal Information to any third party without your permission.

2.3 You will have the option to opt-out of receiving marketing communications from us. If you do not wish to receive marketing communications from us, please contact us using the details set out at section 10 below.

3. Agents

From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data and processing credit card payments. They have access to Personal Information needed to perform their functions, but may not use it for other purposes. You agree that we have the right to share your Personal Information with them.

4. Third party sites

The Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.

5. Security

5.1 We employ security measures to prevent unauthorized access to information that we collect online.

5.2 We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 256bit encrypted in order for it to be transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website. All payments are processed through Braintree (Paypal) and we store no sensitive data.

5.3 Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

5.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of you data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

6.Your rights

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details set out at section 10 below.

6.2 The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. “Cookies”

7.1 A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

7.2 When you visit our Website we send you a cookie. Cookies may be used in the following ways:

(a) to enable the personalisation features on our Website (which gives you the ability to recall recently viewed pages and see information which you have input on line); and

(b) to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

7.3 You can accept or decline cookies by modifying the setting in your browser. Please note that if you disable cookies you may not be able to use all the features of our Website.

8. Checking your details

If you wish to verify the details that you have submitted to us, you may do so by contacting us using the details set out at section 10 below.

9. Revisions to this privacy policy

We reserve the right to revise this policy or any part of it from time to time. Please review the privacy policy periodically for changes. Unless stated otherwise, our current privacy policy applies from time to time to all information that we have about you. 

10. How to Contact us

If you have any questions or concerns about this privacy policy or how we use your Personal Information you may contact us by post at:

Naturelly PO 890 Altrincham WA15 5NN